Before and After
Before using FM Dashboard…
…one of our restaurant customers kept track of every single asset on a spreadsheet. When a service request was made, the spreadsheet was checked to see if the equipment was under warranty.
Next, another spreadsheet was used to find a service provider who was able to make the repair in the area where the store was located.
Then, and email was sent to notify the contractor that work was created.
Reminders were set it to do lists applications to follow up.
Notes were kept in email messages and scribbled in notebooks.
When the invoice came it, there was no way to check the validity of the repair other than calling the store manager and hoping it was still fresh in her mind.
The whole process was very cumbersome and very manual. There was no simple way to check the repair history at the location or for the piece of equipment. There was no automation, no notifications, and very little ability to hold anyone accountable for repairs made in the past.
This is were FM Dashboard came in.
After FM Dashboard was implemented…
…store managers request service on a simple web site. District managers and facilities managers approve the work and decide whether to send it to an in-house tech or to a contractor. Contractors receive work, set ETA’s, and log their time through the application. Invoices, quotes, and other communication are all handled in the work order detail inside of FM Dashboard.
Finally, FM Dashboard notifies this customer when ETA’s are missed, when assets are repaired too frequently, and even automates the Not-to-Exceed process.
This simple-to-use, easy-to-implement software saves hours and thousands. There is nothing to install and no server to manage. It’s everywhere you can access the web.
Check out asset management in this video.