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FAQs

Frequently Asked Questions

Want answer right away? Select your reference below for our answers. If you need support, please email support@fmdashboard.com instead.

General

What is FM Dashboard?
FM Dashboard is a modern, Al-powered facilities maintenance platform built to streamline operations for multi-location businesses. It combines a web-first CMMS software with a Virtual Maintenance Coordinator (VMC) staffing solution, eliminating vendor fees, improving workflow automation, and saving companies millions annually.
Who can use FM Dashboard?
FM Dashboard is designed for VPs of Operations, Directors of Facilities, and maintenance teams at multi-location businesses, especially in convenience retail, restaurant chains, and service-focused retail.
Is FM Dashboard cloud-based?
Yes. FM Dashboard is a fully cloud-based platform, allowing users to access data from anywhere and eliminating the clunkiness of legacy, on-premise systems.
Does FM Dashboard support multiple locations?
Yes. FM Dashboard was built specifically for businesses with many locations and can manage maintenance activities across thousands of sites from a centralized system.

Work Orders & Task Management

How do I create a work order in FM Dashboard?
You can create a work order through the dashboard by specifying the issue, attaching images, and assigning it to a contractor or technician.
Can I track work order progress?
Yes, FM Dashboard provides real-time updates on work orders, including status changes, technician notes, and completion times.
Can work orders be prioritized?
Yes, you can set priority levels to ensure critical repairs are addressed first.

Preventative & Predictive Maintenance

Does FM Dashboard support preventive maintenance?
Yes, it allows users to schedule routine maintenance tasks to prevent equipment failures and costly repairs.
Can the system send alerts for upcoming maintenance?
Yes, automated notifications ensure that scheduled maintenance tasks are never missed.
Does FM Dashboard offer predictive maintenance features?
If connected to IoT-enabled sensors, FM Dashboard can analyze asset conditions and predict potential failures before they occur.

Asset & Inventory Management

How does FM Dashboard help with asset management?
It provides detailed tracking of assets, including repair history, lifecycle data, and real-time status updates.
Can I track spare parts and inventory?
Yes, FM Dashboard includes inventory management tools to monitor spare parts, reducing downtime due to missing components.
Does the system support barcode or QR code scanning?
Yes, assets can be tagged with barcodes or QR codes for quick identification and tracking.

Contractor & Technician Management

Can I assign tasks to external contractors?
Yes, FM Dashboard allows facility managers to assign and track contractor work, ensuring accountability and timely repairs.
How do technicians update work order status?
Technicians can update work orders via the mobile app or web portal, adding notes, uploading images, and marking tasks as complete.

Reporting & Compliance

What kind of reports can FM Dashboard generate?
FM Dashboard provides reports on work orders, asset performance, contractor efficiency, maintenance costs, and compliance status.
Can I customize reports?
Yes, users can generate custom reports based on selected data points and export them in multiple formats (CSV, PDF, etc.).
Does FM Dashboard help with regulatory compliance?
Yes, it helps businesses stay compliant with industry regulations (e.g., environmental safety and fuel system compliance) by maintaining accurate maintenance records.

Mobile Access & Notifications

Is there a mobile app for FM Dashboard?
Yes, FM Dashboard is accessible via mobile devices, allowing technicians to manage work orders and update tasks on the go.
Does FM Dashboard send notifications?
Yes, it provides real-time email, SMS, or push notifications for work order updates, scheduled maintenance, and compliance alerts.

Integration & Security

Can FM Dashboard integrate with other software?
Yes. FM Dashboard integrates with ERP systems, accounting tools, and IoT sensors. It also offers a free API for both internal teams and vendors to build custom workflows or data pipelines.
Is my data secure on FM Dashboard?
Yes. FM Dashboard uses encrypted cloud storage and secure architecture to protect sensitive data.

Pricing & Support

What are the pricing options for FM Dashboard?
Pricing varies based on your organization's size, number of locations, and feature requirements. Contact us for a customized quote tailored to your needs.
Is there a free trial available?
We don't offer a traditional free trial, but we do offer pilot programs and a 90-day trial period. New customers only need to commit to 90 days, giving them a risk-managed way to evaluate FM Dashboard before making a long-term decision.
What kind of customer support is available?
FM Dashboard provides proactive support, including dedicated relationship managers, weekly check-ins, and custom training materials. The team is known for being responsive, agile, and "irrationally helpful."

For Operational Leaders

How does FM Dashboard help reduce operational costs?
FM Dashboard eliminates legacy vendor fees (typically $4 per work order), automates manual tasks, and reduces the need for extra internal headcount—saving enterprises hundreds of thousands annually.
What makes FM Dashboard different from other CMMS platforms?
FM Dashboard is web-first, fast, vendor-friendly, and cost-transparent. There are no hidden fees or bloated add-ons, and it includes real human support and flexible integrations.

For Technicians & Vendors

Is the software easy for vendors to use?
Yes. FM Dashboard was designed with vendors in mind, with a simple UI, mobile compatibility, and free access—so they don't get nickel-and-dimed.
How long does it take for a technician to get up to speed?
Most users are comfortable using the platform within a day, and our support team is available for real-time training if needed.

Getting Started

How long does implementation take?
Most customers are live within 2—4 weeks, depending on the complexity of integration and training needs.
What do you need from us to get started?
We typically need a list of your locations, asset inventory (if available), user list, and any SOPs or vendor contacts you'd like imported.
Do you offer training for our team?
Yes. We provide training materials, onboarding sessions, and optional role-specific coaching. We also meet weekly to ensure adoption.
What if we’re not happy with the service?
We offer a performance guarantee for VMC customers and a support-backed onboarding process for CMMS clients. If you're not happy, we'll work to make it right—or help you transition with no penalties.