Discover how Jim Ricaplaza took over critical backend workflows, managing thousands of service tickets and inbound calls to allow client managers to stop troubleshooting and start scaling.
WHAT VIRTUAL MAINTENANCE COORDINATORS DO
VMCs do anything a dispatcher or maintenance coordinator does.
Let VMCs take over the responsibilities of dispatchers and maintenance support, saving you time and resources.
Follow up open work orders with contractors and technicians.
Monitor the status of open work orders by regularly communicating with contractors or technicians to ensure timely progress and resolution.
Follow up open work orders with contractors and technicians.
Monitor the status of open work orders by regularly communicating with contractors or technicians to ensure timely progress and resolution.
Maintenance data entry.
Enter maintenance data into the system accurately. This includes updating work orders, tracking progress, and recording completed tasks.
Follow your processes for administrative and repetitive tasks.
You have processes. Your VMC will become an expert on how your company gets work done. Plus, we'll help you set up KPIs and reports so you're confident the work is getting done.